Lost connection to Game Server (more than 1 Day)

We apologize that you are experiencing this issue. It is something our team is aware of and is currently doing their best to resolve it as quickly as possible. In the meantime, we do have a few connection troubleshooting options we can offer that may help until a more permanent solution is found:

• Changing your Server on the Log-in screen
• Using a VPN has proved helpful for many players. If you do not have the ability to purchase a VPN, Cloudflare Warp is a free VPN that has been tested by the community.
• Sometimes a VPN will block players from connecting, please turn your VPN off to see if this is the issue.
• SG TCP Optimizer is a program that many players have also found helpful when experiencing these issues. This Youtube video can help you set it up if you need it.
• Contacting your ISP may also be a useful option as it has been found many providers have a block on certain items.
• Adjust your DNS settings
• Check to see if your Firewall has an exception for Last Epoch
• Please use https://gcping.com/ to see if your IP is being affected by Google Cloud

If none of the above prove helpful, please know that the team is working on a solution. To keep tabs on this information, please visit our Forums, as this will be the first place such information will be posted

Please submit a support ticket at https://support.lastepoch.com/ and our support staff will guide you further.

Apologies for the inconvenience.
Please know that we are processing the support queue as fast as possible, I have looked into your request and it’s already been reported to game devs.
Regarding refund request support will be able to help you with that as well.