Hello,
LE-15 points to a connectivity issue. We have a support article on it here.
One other useful troubleshooting step (which I’ll add to the above article) would be to try Flagging The Game As a Trusted Application as a firewall or antivirus could cause this.
If you’re getting a different error could you please post it? Uploading your log file would help as well. Sorry about the hassle!
The only login related message I see in that log file is “Player canceled login process.”. Was “Please Wait” being displayed, and you hit the cancel button? Are you still seeing other errors? You said you were earlier, but only mentioned the LE-15 code.
Unfortunately if that’s the only error you’re seeing it points to the problem being with the setup on your end. I haven’t heard any other reports of people being unable to login to the game client.
Besides what you have already done, I would recommend flushing your DNS cache as that has occasionally helped people before. If you can attempt to login to the game via another internet connection that would help pinpoint where the issue, but I realize that might not be a practical option.
It looks like you uploaded the same file twice – Player.log is the most recent one, and when you restart the game it gets copied to Player-prev.log.
Regardless, the Player-prev.log file is saying that the request to the server timed out, meaning there’s something causing a problem in either your local setup (i.e. router/modem) or the connection between your local network and our server. By connecting to a mobile hotspot you changed the path your login request takes to the server.
I’m not entirely sure where to look for further troubleshooting but I’ll ask. We don’t have multiplayer yet so in the meantime you don’t need to maintain an internet connection after logging in.
Apologies for the delay here. I’ve reached out to other team members but haven’t gotten a concrete thing to try. I’ll make sure you know as soon as possible. Given the errors you have and the fact that other people aren’t reporting this issue, it certainly seems like a problem with either your computer’s software or your networking setup, but it isn’t any of the obvious things so far.
If you’d like to request a refund, contact support directly and they can help you.
Apologies for the trouble!
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