[2019] Items vanished after game restart (with log file)

Sorry about this! We’re still collecting information on these problems to find the cause.

Is this the log file from when the game crashed, or from when you loaded the game after? Unfortunately the log file from the crash is much more likely to have helpful information.

Depending on the nature of the crash, there may be files located here: C:/Users/YOURNAME/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes. They are labelled by date/time, so if you find any that correspond please upload them.

Which tabs of these had items in them, and which tab were Arena Keys in? Were items deleted from the tab that has Arena Keys?

I’m sorry to hear about the gear. Some piece of gear in Tab 2 was bugged in such a way that it caused the loading process to stop.

Just so I can get a better picture of what happened, can you pick the scenario that best describes what happened?

1. Open game, load character, items gone, close game, get log file, send it in.
2. Open game, load character, items gone, close game, reopen game to double check, still gone, close game, get log file, send it in.
3. Something else.

Ok, thanks for the extra info. I’m going to see what we can use to improve the system. This doesn’t happen very often but when it does, it’s really bad so I’m working to get rid of this bug.

If it happens again, I would like the log file if possible.

Thanks