[2020] Whole stash and character is gone

Hi Dingus_Khan, welcome to the forums. I’m sorry you lost all your stuff. There is a rare bug that can cause this to happen. We’ve got some changes coming next patch that should stabilize it more. It can happen if the game crashes right as a save is being made.

I probably can’t help restore it unfortunately. It should have attempted an auto repair when this happens.

The saves are stored locally on your own machine, we don’t keep saves on our server at the moment. When the game goes multiplayer, we will store saves on our servers.

@Lomkey @Kenobi1994 Very sorry about this! If you (or anyone else reading this) loses a character, please upload both of your log files. They get reset when you restart the game (with the previous session being copied to Player-prev). Uploading your Saves folder from the same location would also help, in addition to any details about what was happening at the time the game stopped (in town, game crashed, PC lost power, etc).

As Mike mentioned, we have systems that should prevent any issues here, and I haven’t heard of this being a widespread issue. A log file will hopefully point us in the right direction.

I provided a link to where the log files are located in my last post-- they’re in AppData, not the place that you installed the game. You should be able to just attach them here, or add them to a .zip if they’re too big.