Be warned: Offline cycle characters might get deleted after logging out

Hi there! I wanted to let everyone know that we are looking into these reports so I might reach out and ask for some files directly!

For players who are making new Characters but never seeing them again after logging out - please make sure your Save File isn’t in ‘Read-Only’ mode. This has caught a few of our players out.

Hi there, would you be able to provide either the folder called ‘Old Characters’ or any player.log files from that time period?

Oh thank you! Can I have the ticket number so I can track that down?