Eleventh Hour games, are you children?

How about if it wasn’t due to any of us and it got added automatically?

(Do you want me to remove this for you or do you got it?)

As we here at EHG are a fully remote company, we have team members from all over the world, representing all sorts of world views. EHG does not promote any real world political, religious, or ideological views. Discussions of real world politics, religion, or ideologies is also against our Code of Conduct. People play games to escape the real world - Last Epoch is not an appropriate platform for pushing these views, regardless of individual political figures.

There’s also some misunderstanding here regarding how our filter system works. We can’t really go into too much detail about how exactly it works, as that only provides fuel for bad actors to circumvent it further. However, it’s not a regex library as has been suggested. To use an example brought up: the system has no issues with mentioning “Scunthorpe” just because it contains a string that would alone be blocked (I actually just tested several message variations containing this name to verify). If a specific term is regularly identified in conjunction with messages identified as harassing, volatile, or otherwise very commonly used in messages which violate our ToS, or CoC, they can become automatically blocked.

We are listening to feedback regarding the in-game moderation, discussing it, and have some changes in the works for it (beyond individual changes we make in response to specific feedback). We support discourse regarding moderation happening, though please keep in mind to keep it civil, and that desire to directly violate the ToS or CoC isn’t often seen as a strong argument for changing moderation.

I just checked these blocked statements against our system, and it doesn’t appear to have any issue with them. I also don’t see these messages in your recent history. Do you recall when this was?

It’s possible we may have already seen it, and resolved the cause. We do try to keep a close eye on feedback regarding the rules, and regularly make adjustments to the system. If you encounter anything getting blocked that you don’t understand why, please do continue to report it to us so we can take a look at it.

We absolutely want this, but it’s been a lot more complicated than it seems on the surface. In order to do this, there needs to be additional back and forth communication within the chat system, and those small calls really add up quite fast. This is something we are still looking at methods of doing, and we have a bunch of other backend improvements well underway. Moderation, and chat services don’t often make for popular conversation topics, but it’s something we have internally been quite active about.

Unfortunately harassment in DM’s is one of the most common, and worst places for harassment. We’ve had this discussion around “conversations between friends”, but that’s where individuals typically try to go for some of the most vitriolic comments. In offering online communication, we have an obligation to do what we can to try to protect our players from online harassment and bullying, and DM’s are the worst place for this.

The chat system should not be this slow, and it sounds like this may actually be a network communication issue rather than the filter. Regarding blocked messages, the chat system is based on the language you’re set to. So if you’re set to English in the client, it’s going to read the message as English. This is one of the limitations we’re currently working on.

Hello again. As previously stated we are listening to feedback regarding the in-game moderation and do have some changes in the works for it however the conversation keeps veering off course. While we do not mind people having those conversations, this is not the thread to do that in.

We ask to please keep the conversation on topic: feedback regarding the in-game moderation and changes you would like to see.