over 4 years ago - /u/RCrower - Direct link

Hello everyone! Riot Crower here, Head of Live Production in EU.

So, we got the LEC Back! But clearly it was not in the best shape it has been.. We had multiple issues with the show yesterday as I am sure you all noticed, especially with regards to connectivity and audio, that ultimately forced us to deal with a lot of pauses and even broadcast one of our games without any casting audio

The team worked tirelessly to bring the show back this week, and overnight to tackle the issues that we saw yesterday. We have a lot of changes and improvements behind the scenes that will help us deal with as many curve balls as destiny wants to throw at us, and should ultimately give us a better online show today and going forward. Hopefully you will all notice that when tuning in today.

I thought it might be helpful if I explain a bit further exactly what problems we experienced, give you some context about our technical setup and the complexities of operating our show remotely, as well as share the adjustments we’ve been working on implementing the past 24 hours to address the issues that you saw yesterday. All hands are currently focused on implementing these changes before the show begins tonight, so look out for a longer post on this in the coming days when we have the time to explain this in the detail it deserves. Today is all about the show

Thanks everyone for your support and understanding yesterday. We are doing everything we can to make sure that the LEC is there for all of you during these complicated times, and we will continue to work on improving it until you get the show you deserve.

Hope to see you later on the stream, and please keep your feedback coming!

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over 4 years ago - /u/SwampWTFox - Direct link

Originally posted by netsuad

You guys probably do already, but maybe communicate some of the issues that arose with the LCS production team so they can avoid similar hiccups.

We're in contact with one another, but each region has it's own challenges so both approaches to the remote shows are not (and cannot be) the same. We appreciate how supportive everyone has been in understanding the issues faced by the broadcast teams, so thank you again. Stay safe, and if you know any broadcast engineers, be extra nice to them around this time because they are working HARD to keep entertainment on the screens for us all to enjoy.

over 4 years ago - /u/RCrower - Direct link

So we are done for the day! Not gonna lie, we knew we had a lot of support from all you, but is still nothing compared to this.. Really, thanks everyone for your kind words! Today was a much smoother day and I am really proud of the team, hopefully you were all able to enjoy and disconnect for a bit! Now is time for us to get some rest, and then back to work to see how we can continue improving and do even better next week. Thanks everyone, see you next week!!! <3