Original Post — Direct link

Greetings Summoners!

With every new patch Riot introduces to balance out champions and items there are some unforeseen issues that creep up and cause disruption during gameplay. We have noticed that these issues which eventually get fixed clutter up the subreddit immediately following the patch.

We want to avoid this by having a single Megathread which will be posted after every patch so that you guys can report the various issues in one place. This allows Riot to easily keep track of the bugs by providing a central hub and also allows other users to confirm that they might have encountered.

Note only bugs caused by the 8.24 Patch should be reported below.


Prerequisites to be noted before reporting a bug

  1. A bug will ideally be accompanied with a screenshot or a video. This provides credibility to your report.

  2. Steps to recreate the bugs should be submitted if possible. This helps Rioters recreate the bug and helps them find the cause behind it.

  3. The bug must have been caused by the latest patch.


Format when reporting a bug: When reporting a bug, please provide as much information as you can about your computer.

Server: The server you encountered the bug (NA, EUW, EUNE, TR, RU, BR, LAS, LAN etc)

Type of Bug: Client Bug, In Game Bug etc

Description: Describe what was the bug that occurred.

Video / Screenshot: Insert screenshot (F12 in game) or Video of the bug occurring.

Steps to reproduce: Provide the steps necessary if someone else had to reproduce the bug.

Expected result: What should have been the result when you follow the steps mentioned above.

Observed result: What was the result you obtained when you followed the steps mentioned above?

Reproduction rate: If you try to recreate the bug how successful are you in causing it to occur? (1/10 : Occurs once every 10 tries, 5/10 : Occurs 5 times out of 10, 10/10 : Happens every single time)

System specs: Processor, Video card, Ram, HDD/SSD, everything you can provide, even drivers.


Example Bug:

Server: EUW

Type of Bug: In-Game Bug etc

Description: Zed's R(Death Mark) does not apply secondary damage

Insert Video / Screenshot of the incident

Reproduction rate: 2/10 (happened 2 out of 10 times)

Steps to reproduce:

  1. Launch a game after selecting Zed as your champion.
  2. Attempt to use Death Mark.
  3. Observe the result.

Expected result: The damage should apply after a short delay, amplified by damage dealt during the effect.

Observed result: The damage will not apply properly.

System Specs: Intel i5 Processor, Windows 7, Nvidia Graphics card (insert model number) etc.


If you don't know how to format comments on Reddit click here


- **Server:** 

- **Type of Bug:** 

- **Description:** 

- **Video / Screenshot:** 

- **Steps to reproduce:** 

- **Expected result:** 

- **Observed result:** 

- **Reproduction rate:** 

- **System specs:** 

Copy paste the above code and fill in your details.


From this Megathread the list of bugs will not be summarized and put up in the main body of the thread, however note that many Rioters are going through every single comment so don't worry if you post the 1500th or 3000th comment, every reply will be read over the next few days.

External link →
about 6 years ago - /u/RiotOwlHowl - Direct link

Originally posted by Benskien

Server: EUW

• Type of Bug:store bug

• Description: bought the snowdown pass, got the icon, but not the missions, the capsules or the tokens

EDIT: Content roll-out had some delays but is completed for all regions. Tokens purchased during this window may be retroactive for some regions, but not for others. We're working on a solution to restore missing content for impacted accounts. Thanks for your patience, and I apologize for the rough launch.

about 6 years ago - /u/RiotOwlHowl - Direct link

Originally posted by cem193

*EUW:** - **Client Bug:** - **Buying the snowball pass comes up with an error that it failed, but the RP gets taken anyway:** - **Video: It doesn't show in your purchase history, so can't put a screenshot:**

EDIT:

Content roll-out had some delays but is completed for all regions. Tokens purchased during this window may be retroactive for some regions, but not for others. We're working on a solution to restore missing content for impacted accounts. Thanks for your patience, and I apologize for the rough launch.

about 6 years ago - /u/RiotOwlHowl - Direct link

Originally posted by FuchsGewand

If the purchase history doesnt show that I bought it and I didnt get the icon can the support team still check if I purchased that item?

Yes! They'll see the RP deduction. :)

about 6 years ago - /u/RiotOwlHowl - Direct link

Originally posted by frosthowler

I somehow managed to buy it multiple times. Like, five times or something before I realized RP was being taken off. Would that also get retroactively restored, or should I keep my ticket open?

Keep your ticket open, thx!

about 6 years ago - /u/RiotOwlHowl - Direct link

Originally posted by cem193

Wait, my english is not that good. Why is my comment shameless?

Not yours! Mine! I was shamelessly reposting my own comment! Sorry for confusion! <3

about 6 years ago - /u/RiotOwlHowl - Direct link

Originally posted by TeetoBonito

Will we have to individually message the support team? Or will this happen automatically? Also, should we keep playing if tokens will be automatically given to us despite them not being awarded due to them being sent to the stash that disappears upon log in? Or should we stop playing until this gets fixed?

We're working on a restoration roll-out for missing content, and our goal is by the end of the day. You do not need to contact support individually.

Tokens earned from playing the game aren't impacted, neither are new purchases.






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