[2020] This new chat needs to be hotfixed asap

Looking into it now.

Few parts to this one:

1. Every single person I've worked with at Riot deeply cares about the player experience. We aren't trying to be lazy, slip things by folks, or otherwise cheat players. We love you folks, even when you write rude things to us on Reddit. <3
2. Both the shop and the new chat share a new rendering technology that was developed internally. Previously, both of them were built with an off the shelf tool we are now deprecating. So there are new opportunities like UI particles, easy editing by designers, and massive performance improvements but there are also downsides like bugs and missing features. The really good news here is that since we develop this we can improve it, rather than waiting for another company to release a patch.
3. The final point I'd make is about software quality. In preseason, both the software and the game state are what I'd call an "open beta". Things aren't perfect, but we're actively working on them and we think the final version will be better than when we started. This means that small regressions can happen, will happen, and are expected. We do this during preseason because it's the best time in the LoL calendar to try riskier things without messing up ranked or competitive play.

Yep, thanks for the clarification.

My dude, I’ve seen people work themselves crazy trying to do something cool for players that no one internally asked for, I’ve seen features that would have made stupid money canned because they wouldn’t run on lower spec machines, and I’ve literally never heard anyone talk about deception. (People were bummed when the boards had to be shut down.)

I’m a designer not a comms person. I don’t like....know how to massage a message or anything. You can either believe we act in good faith and f*ck up occasionally just like the rest of humanity, or you can believe there’s a back room where we plot to ruin your main and the client one knowingly awful decision at a time.