Original Post — Direct link

Riot is aware of friendly match issues and are looking for a fix in the near future

Hey, all, it's that time again. A brand new round of bug fixes, brand new bugs!

So! What are we looking for? To put it simply, if you encounter a bug, we'd deeply appreciate it if you post it here with the following information.

**Type of Bug:**  
**What happened that seemed like a bug:**  
**What was expected to occur:**  
**How often does this occur/How easy is it to replicate:**  
**PC / Android / iOS:**  
**Region:**  
**(Optional) Screenshot:**  
**(Optional) Deck Code:**  
**(Optional) Client Log:**  

An example would be something like this,

Type of Bug: Audio/Visual
What happened that seemed like a bug: When a powder monkey is in play and Miss Fortune is played, the powder monkey's screeches will happen, when Miss Fortune speaks in response, the speech bubble is over the Powder Monkey
What was **Expected to occur:** The speech bubble should be over Miss Fortune instead.
How often does this occur/How easy is it to replicate: 10/10 Every time
PC / Android / iOS: PC, Windows 10
Region: NA
(Optional) Screenshot: Screenshot
(Optional) Deck Code: CIAQGAQGBMLCAAQBAMDA4DACAYCAKCASCUMSELJRHI6D4AQBAMDBIBACAYBA6EI4
(Optional) Client Log: Logs

Optional Stuff and how to post it

Screenshots: You can upload your screenshots to a secondary site such as imgur, post them on Reddit and link to them, or put them in discord and copy the link. Please try to abide by our screenshot/video rules and censor opponent usernames. Depending on the severity of reports we'll be a bit more lenient in this thread specifically.

Logs: Logs are saved on your PC. Once a bug occurs close out LoR and the log will be saved to the following folder,

This PC -> Local Disk (C:) -> Users -> YourUser -> AppData -> Local -> Riot Games -> Legends of Runeterra -> Logs

The most recent log should be the one you want to copy, you can then make a pastebin and post it here.

Deck Code: In game, go to

Collection -> Decks -> Select your deck -> Share -> Copy to Clipboard then paste the code in your report.

Overall, any information you guys can provide for bugs you encounter will be very valuable in aiding the devs when it comes to eliminating them. Any and all assistance is appreciated!
If any reports are put in here, that aren't actually bugs, and are working as intended. Please help educate your peers politely and report the post under "Other: Not a bug" and we will remove it. This will help the devs pinpoint actual bugs and eliminate some of the false reports that may cause confusion.

External link →
about 3 years ago - /u/riot_apiris - Direct link

Originally posted by IvanJackJack

**Type of Bug:** client crash

**What happened that seemed like a bug:** When i go into collection->decks, or when i try to play, the client first reconnects (screen 1), then the client crashes (just after screen 2). I tried this on phone, same crash. One of my friend tried it on his pc, same crash. I noticed that: 1) some decks appear on top of eachother - 2) some decks are missing (the decks with name with { or ° as first letter of the name are not appearing. all of this only after the 2.6 update, everything was fine before. I also tried log in with another account and everything works fine, so i think the problem may be related to the deck's names.

**What was expected to occur:** open and view decks / start a game

**How often does this occur/How easy is it to replicate:** always, i tried it over 20 times, always happens.

**PC / Android / iOS:** PC, Windows 10

**Region:** Europe

**(Optional) Screenshot:**

https://cdn.discordapp.com/attachments/819585959246561310/831601356418056192/1.PNGhttps://cdn.discordapp.com/attachments/819585959246561310/831601399082778714/2.PNG

EDIT: i just tried make a deck on another account, and i named the deck with { at the beginning and the crash happened, so it is totally the deck names fault. There is some way to change the deck names outside of runeterra?

Player support can delete the decks causing issues. Tickets can be opened at https://support-legendsofruneterra.riotgames.com/

I believe I've found your crash and let our team know, though I don't have an ETA for when someone will be able to erase the problematic deck.

Edit: if you upload your logs somewhere, I can confirm that I've already sent your information along.

about 3 years ago - /u/riot_apiris - Direct link

Originally posted by IvanJackJack

https://www.dropbox.com/sh/v3kovytxe9li8cs/AAD_pzp_IMELRFSO19bVJbs_a?dl=0

Here are the logs taken with riot repair tool today, just after one of the crash

Confirmed, I've passed along your account info for someone to help with.

about 3 years ago - /u/riot_apiris - Direct link

Originally posted by IvanJackJack

https://www.dropbox.com/sh/v3kovytxe9li8cs/AAD_pzp_IMELRFSO19bVJbs_a?dl=0

Here are the logs taken with riot repair tool today, just after one of the crash

I believe you should be good now. Want to give it a try?

about 3 years ago - /u/riot_apiris - Direct link

Originally posted by IvanJackJack

Just tried, but still crashed :( i've noticed that now 1 more deck is not appearing

https://cdn.discordapp.com/attachments/819585959246561310/832138791094452254/3.PNG

compare with screen 2 of the first comment

EDIT: i managed to get all my decks deleted (and cried...) and after that all crash are gone, i made a new deck and played a game without problems.

I think the problem was actually the name of the decks

I’m glad you’re able to get unblocked! The crash is definitely in the deck names - the special characters specifically. We’re looking into a fix but for now just avoid those.