Player feedback is always shared, listened to, and considered, however it is not the only factor that goes into making game-related decisions – things like data, business intelligence, product performance, performance in other regions, and more also have an impact on certain game decisions.
I am not sure where “money” is coming from, as it is not a word anywhere in my post. Yes, this is a business, and of course to some degree it is important to generate revenue so we can continue to support the game and keep it live. Regardless of profit, isn’t it better to support the long-term health of the game so that players can enjoy it for several years as opposed to it having a much shorter lifecycle?
I don’t expect to turn the tides with any of my responses; I know players are upset about this, it is very clear and is not a surprise to me. However I will continue to speak directly to players and provide any clarity as it is not my intention for folks to feel like the topic is being avoided or ignored. Players are still heard and acknowledged, even if the outcome is not what they necessarily want.
Not sure there is much more to say but, yes, feedback will always be listened to but the final decision is up to both companies. Roxx did a great job going a bit deeper into detail, but a gentle reminder that she’s on your side and just trying to bridge the gap between company and player.
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