over 1 year ago - Shadow_Fox - Direct link

Hey all!

I’m going through the forums and I’m starting to see an uptick in players not receiving a refunded raid ticket for this raid when kicked out. We have an automated system that while has worked in the past, seems to have something against clowns…

If you have NOT received your refund ticket please respond with your player name, server and how long ago you were kicked and still with no ticket. This will help us gather information and see where we can find the disconnect. Thank you so much and apologies for this headache!

over 1 year ago - Roxx - Direct link

We appreciate these reports – the team is looking into why the tickets have not been returned, and seeing how we can remediate this. We will let players know when there is an update.

over 1 year ago - Roxx - Direct link

To answer the folks who have asked if you need to use your re-entry ticket this week, yes, unfortunately that is the case. For people that didn’t receive them, thanks for letting us know – if you can let us know what gate you were at and approximately when your original disconnect occur, it would be very helpful!!