devtrackers.gg
What are the bugs?constant scrolling of the seasonal scene + something with the selection of a skyscraper.Fix it!
Hey everyone, we know. We're looking into it as fast as we can.
Hey everyone, we know. We're looking into it as fast as we can.
For updates check our server page https://magicthegatheringarena.statuspage.io/.
I think if you're seeing "system is down for maintenance," try closing out the game and booting it back up. Let me know if that works.
P.S. There is zero need to be nasty. We're working on things as quickly as possible. Things happen, it's a live game.
Thanks for reporting back so quickly! I will keep everyone updated as I find out info.
@WotC_Lexie:
Sure, agree. But then it is happening always when new set comes to MTGA. So, one could ask if you have learned anything from previous 2 sets?
P.S. There is zero need to be nasty. We're working on things as quickly as possible. Things happen, it's a live game.
1. It doesn't always happen.
2. If only game development was that easy.
3. Again, no need to be nasty. I'm the messenger. Everyone is just as frustrated as you and you will make it through this.
For people who are getting "system down", what internet browsers do you use/did you use to download the game? Weird question but please let me know.
New question!
For those getting "system is down for maintenance," what region are you located in?
did wotc try to turn it off wait some number of seconds and turn it back on yet? lol
Suggesting that to the devs now
You all are AMAZING. Thanks so much for your help! Still figuring things out.
Okay, latest task! Everyone who is still having issues, close your game and open it back up (if it doesn't work the first time, try again). Are you able to play now?
We're aware that things are not working still. Please stop replying for right now. I'll update everyone as I find out more/have more questions!
@WotC_Lexie:We're aware that things are not working still. Please stop replying for right now. I'll update everyone as I find out more/have more questions!
Hey [[58194,users]] ; @Nimbostratus[[73641,hashtags]] and I figured out that the problem is a DNS issue, and posted a work-around. I think we both deserve job offers from WoTC. I happen to be seeking employment.
Deleting things/work arounds aren't fixes and cause problems later usually. Feel free to apply though?
PSA: Workarounds and deleting things is NOT a solution. This may cause problems later.
@champ#99857:
@WotC_Lexie:@champ#99857:
@WotC_Lexie:Deleting things/work arounds aren't fixes and cause problems later usually. Feel free to apply though?We're aware that things are not working still. Please stop replying for right now. I'll update everyone as I find out more/have more questions!
Hey [[58194,users]] ; @Nimbostratus[[73641,hashtags]] and I figured out that the problem is a DNS issue, and posted a work-around. I think we both deserve job offers from WoTC. I happen to be seeking employment.
https://company.wizards.com/content/jobs
I understand that a work-around is not a permanent solution, however, I don't have the credentials to log into your DNS provider account or hosted DNS server and fix the issue.. If I did, I would go and make sure whoever is hosting your DNS records has the correct value, and then update the community that the issue is, in fact, a DNS propogation problem.
It looks like virtually NO DNS servers have the right value, so I'm guessing someone needs to fix the value through your DNS provider.
https://www.whatsmydns.net/#A/client.arenagame-a.e...
ok, in fairness, I do want to mention (as others have) that once things are back up & going, you'll want to REMOVE that line you added from your hosts file using the same steps.
Another thing that could be going on is that the regional "east" server is down, and that IP address (40.84.40.16) could belong to a different regional server that is up. so everybody pointing to it may end up being a very bad thing (tm). Please remember to un-do that work-around when given the all-clear.
OR DON'T DO IT AT ALL. People are already seeing problems after doing this.
I appreciate all of you for supporting me through this difficult time. :pray_tone1:
Thank you everyone for your patience! I will give more information when I can, and you can follow my other account to get updates as well.
Starting a petition to have @WotC_Lexie have her own Magic Card. Having troubles with the design...hmmmm. Maybe Kittens....tap 20 and they become 5 billion mutant ever growing KITTENS OF DEATH!!!!! BWAHAHAHAHAAHa......(whoa....gotta' cut back on the java so late in the day...)
I do have my own Magic card :heart:
No updates yet, sorry folks. :sob:
AGAIN, PLEASE DO NOT USE WORKAROUNDS OR MESS WITH GAME FILES. THIS CAN CAUSE PROBLEMS AT A LATER DATE. DO NOT DO IT, NO MATTER HOW TEMPTING IT IS. PLEASE DON'T.
Like, please please please don't. Just wait for us to fix things (even though it's super frustrating to wait this long).
why the vpn work around is not to be used?
Because it can break other things. Just don't.
NOTE: If you are able to get into the game and immediately purchase things/redeem codes, you may see a delay in receiving your product. Just wait a while for it to show up. Everyone is trying to do the same thing right now and it takes a little bit for the game to catch up.
@WotC_Lexie:
NOTE: If you are able to get into the game and immediately purchase things/redeem codes, you may see a delay in receiving your product. Just wait a while for it to show up. Everyone is trying to do the same thing right now and it takes a little bit for the game to catch up.
What about the ones of us getting the message "failure to redeem code PLAYM20"?
Did you attempt to do one of the workarounds before redeeming?
@WotC_Lexie:
@Tizzy#79955:Soooo maybe I did the work around. Then I read that was a bad idea after I played a few games and used the LevelUp code (which was redeemed successfully but nothing happened). I noticed I wasn't getting XP from wins in Sealed so I stopped, uninstalled the game and reinstalled. After reinstall I was able to redeem the PlayM20 code but after playing a ranked match and winning another sealed match, no XP. Is this something I should wait and will receive or did I just screw up my whole account?@WotC_Lexie:Did you attempt to do one of the workarounds before redeeming?
NOTE: If you are able to get into the game and immediately purchase things/redeem codes, you may see a delay in receiving your product. Just wait a while for it to show up. Everyone is trying to do the same thing right now and it takes a little bit for the game to catch up.
What about the ones of us getting the message "failure to redeem code PLAYM20"?
You done goofed.
Please contact support because idk how to fix it.
@WotC_Lexie:
@SpartanCommander:Ok so I read up on the XP thing, I had already finished my daily quest and the first 3 daily wins before I won my 4th game and that was the 50XP I earned. So because I had already won my dailies maybe that is why the no XP. Do you think the LevelUp code might kick in later similar to how people's in game purchases are delayed?@WotC_Lexie:You done goofed.
@Tizzy#79955:Soooo maybe I did the work around. Then I read that was a bad idea after I played a few games and used the LevelUp code (which was redeemed successfully but nothing happened). I noticed I wasn't getting XP from wins in Sealed so I stopped, uninstalled the game and reinstalled. After reinstall I was able to redeem the PlayM20 code but after playing a ranked match and winning another sealed match, no XP. Is this something I should wait and will receive or did I just screw up my whole account?@WotC_Lexie:Did you attempt to do one of the workarounds before redeeming?
NOTE: If you are able to get into the game and immediately purchase things/redeem codes, you may see a delay in receiving your product. Just wait a while for it to show up. Everyone is trying to do the same thing right now and it takes a little bit for the game to catch up.
What about the ones of us getting the message "failure to redeem code PLAYM20"?
Please contact support because idk how to fix it.
It might be. It could also be because you did the workaround. Contact support.
So if your codes or purchases redeem successfully, and you don’t get your items right away, don’t panic. It’s probably a delay due to the game being slammed with the same request. Things bottleneck.
If you submitted a ticket with support and don’t get a response right away, understand that submitting a ticket puts you into a queue. They answer by order received and they are SLAMMED with tickets right now. Our team is only so big and they’re going through things as fast as they can. If you’re trying to talk to customer support at a store you still have to wait in line when they’re busy! Same concept... Except for their line has wayyyyyy more people and they all showed up at once haha.
PLEASE do not send more than one ticket. PLEASE do not harass them. PLEASE do not go on an insulting spree. Wait your turn like everyone else and pay attention to your inbox for them to reply. If you don’t get a response in a couple of days, reply to the original email. If you do get a response from the system asking if your problem was resolved, and it hasn’t been, respond to that email. Make sure to check your spam folder. DO NOT MAKE ANOTHER TICKET JUST BECAUSE YOU DID NOT GET AN IMMEDIATE RESPONSE.
Thank you for coming to my ted talk and please say something nice to someone, today. :heart:
So how do I update...
What is the context? Did you try to start your game but it wouldn't update? If so, you need to contact support.