[2021] Unlock the servers!

Hey everyone,
I completely understand the concerns and frustrations voiced in this discussion. Getting everyone playing New World with their friends on a long term server is our top concern. We have been working around the clock to improve in a few ways.
Since launch, we have been rolling out additional servers around the globe. We have been testing server capacity increases while ensuring gameplay quality. And we are going to work with the community on character transfer to help get everyone distributed throughout all the servers available. We don’t expect to get this all perfect in one stroke, so we’ll continue to work with you, our community, to make sure everyone is satisfied.

Last Thursday we communicated in an article we were targeting character transfers for this week.

The team is still on track to deliver on that plan.

We are working with the team to get a full FAQ for character transfers and as soon as we have all the details we anticipate folks will want to know we’ll share that full list. Appreciate your patience, totally understand this info is critical.

I understand that majority of folks want to see a substantial increase to the server capacity. While we continue to work on server capacity we will also pursue all other available improvements to the situation.

This isn’t helpful behavior.

I will double check with the server team, is there a specific server you are referring to?

I appreciate this feedback, I will definitely follow up with the server team.

I am going to surface this feedback to the team and confirm how they are reviewing and re-assessing the status of “full” servers. I wouldn’t expect it to produce changes tonight but I will escalate to the team and return with an update.

Yep, will ask about all servers.

What is the bug or experience they are having?

I checked in with the server team and can confirm that every day we review total active characters on a given world day over day. This is how we determine the “full status” of a given server.
We are tracking this and review on a daily basis.

You can track server status here - Server Status | New World
We note which servers are currently full.

We are continuing to work toward increased server capacity and want to make sure any capacity changes we make ensure quality gameplay.

Sorry we are confusing a few topics.
Server capacity is number of folks who can play at once, scaling this up will impact gameplay and game performance.
Server full status is about tracking the number of active players on a server each day and preventing new folks from creating characters there so this way people with established characters they are invested in are granted access over new folks coming in.

As you can see from the exchanges with one another, this is a complicated issue with a lot of factors and no one solution is perfect.
We are trying to address it in a variety of ways and ultimately we’ll need to keep working with the community to get everyone playing with their friends without issue.

We have been rapidly adding worlds, we are working on increased server capacity, we are working on character transfers, and we have prevented new players from adding to the queues of already overcrowded servers.

As we make character transfers available, our hope is that individuals and groups large and small will organize where they want to be long term and help us distribute the entire playerbase throughout all available worlds. This will likely not be perfectly done in our first attempt but we’re committed to working with the community until it feels resolved for everyone.

I agree we could have better planned launch but the team is working around the clock to improve the situation in all ways possible.