NW_Mugsy

Thanks again for your reports on this issue, please be sure to check this thread for updates on the status of this issue: Investigating Smelting Crate Issue
We’ll share updates as they become available.

We are currently investigating reports that Tier 3 Smelt Creates are not granting items.

We are turning off crates until we fully understand the issue, you will be able to continue earning crates but you will not be able to open them.

If anyone lost a smelting reward as a result of this issue we will make sure that is corrected.

Thank you for your patience, we will provide updated information as it becomes available.

Thanks for this report, will share with moderation team to review.

Thank you for this bug report! Will share with the team.

We have a super cool event happening right now called Winter Convergence, be sure to check it out. Winter Convergence Festival - December Update - News | New World

If you have suggestions for future events keep them coming!

The team does play the game extensively, both the live version and internal builds. Everyone had fun making the last video and we’ll work to share some more in the future. We’ll also continue to share more Dev Update videos.

The song should be off tomorrow, thanks for the feedback.

Thanks for sharing your frustrating experience with us, I will share with the team.

For the record, I read this users chat logs. They were temp banned and that ban has now expired and it was 100% justified. In most of these cases where people post about how innocent someone is when I get the facts from the moderation team they always have done or said something awful. This case is the same.

Hey folks, closing this thread as the forums are not a place where you can appeal bans. I will escalate your concerns to the moderation team but we will not be disclosing publicly here what actions resulted in the account being moderation.
But again, I will ping our mod team to review the appeal request.

Thanks for sharing your feedback on this forum functionality. In general, there is a lot of room to improve forum moderation. I don’t think the Code of Conduct is being consistently and broadly enforced. This is something the team will be working to improve in the coming weeks and months. It won’t change overnight but it is a priority for us.

Re: MaDBoLT, I removed your insult to the team from your post. Your feedback is valid, you don’t have to tack on insults that undermine your point.

Different folks across the teams are working different hour through out the rest of the holiday break. Hopefully all of you are also enjoying the holidays and celebrating as 2021 marches toward 2022!

We will make more of these updates in the future, so please continue to voice topics you’d like us to go into more depth on.

Even though we are sharing more of our teams in recent content, please do not direct your feedback or criticisms toward specific members of the team. Targeting employees is not acceptable and can get out of hand very quickly. Thank you for understanding.

Hey folks, appreciate your feedback on the video but please do not direct your feedback or criticisms toward individual members of the team or target specific people. Thank you.

Thanks for this report.

No, I do not believe we have announced a target release date for a major update in December.

We will do our best to address our open issues, work with our players to make improvements, and keep at it. Appreciate the feedback.

I don’t have an opinion on your suggestion. I will share your feedback with the team.
There isn’t anything for us to argue about. I hope your evening is great.

I will share your feedback with the research team. You would like all players to receive all surveys in order to trust the data being gathered.