over 2 years ago - Kay - Direct link

Hey there, I know a few folks contacted Customer Support about a connection issue which has since been resolved on the player side. We are however continuing our investigation into the root issue for this.

If you’re still getting the error, please contact Customer Support and they will grab some info that we need to help us dig into the issue further. :vulcan_salute:

over 2 years ago - Kay - Direct link

We are still investigating for those who continue to get the error.

I’ll be responding to this thread with updates on the investigation as they come in: Connection error: unable to connect to the server