Kay

Kay


12 Aug

Comment
    Kay on Forums - Thread - Direct

The restarts should have removed the bug from any stragglers. Do you have the character information so we can confirm this use case? If you reported them in game that’s the best route, but if not then here is fine.

Comment
    Kay on Forums - Thread - Direct

We just made a change that should stop this from happening. I believe the Community Managers posted about it. If you encounter the minor/no damage taken issue again, let us know in this thread. Thanks :vulcan_salute:


11 Aug

Comment
    Kay on Forums - Thread - Direct

Thanks for the video.

Anyone who hit this bug, do you recall which potions used at the end of the expedition run? Trying to get as much repro info for the team working on this.

Comment
    Kay on Forums - Thread - Direct

You encountered this issue yesterday? Before the new expedition came out?


04 Aug

Comment
    Kay on Forums - Thread - Direct

Thanks for the report, appreciate it, I believe the fix we are testing should cover all the places where this Azoth image was never intended to show up including the caches and baskets.

Comment
    Kay on Forums - Thread - Direct

This is correct - we are working on a fix for the UI issue, but baskets are not intended to provide Azoth


30 Jul

Comment
    Kay on Forums - Thread - Direct

We are investigating, if you have not reached out to Customer Support please do - that list is what we are using for the investigation.

Comment
    Kay on Forums - Thread - Direct

We are actively working on it but the possible fix for the one that was seen in Invasion isn’t verified as far as I’m aware.

There have been partial fixes made that address some but not all possible scenarios where perf can drop. Still and always will be a top priority for us, so keep the reports and info coming. Any details (time you saw the issue, impacted players, RTT and FPS, etc) and video you have is greatly appreciated.


28 Jul

Comment
    Kay on Forums - Thread - Direct

Thanks for the confirmation all - appreciate it. :vulcan_salute:

Comment
    Kay on Forums - Thread - Direct

There is an intermittent UI bug that hits the queue screen that does not result in a perpetual queue, but can cause confusion on where you are in the queue - was everyone here able to enter their intended world eventually?


22 Jul

Comment
    Kay on Forums - Thread - Direct

Worlds that are getting merged are already in maintenance and players have been kicked. So if you’re not in maintenance, you’re good.

Messaging is more difficult to parse across worlds when we are doing global warnings - I’ve let the team running the downtime know, and we will work on that for future messaging.


21 Jul

Comment
    Kay on Forums - Thread - Direct

Correct, worlds that are the destination world (those that are getting other worlds merged into them) do not experience downtime - wars, invasions, planned PvP fun, whatever you got goin’ on, will not be interrupted as we do not put those worlds into maintenance.

Comment
    Kay on Forums - Thread - Direct

The territory ownership for worlds that are merging is not transferred with the merge - only the destination world retains territory ownership (and those worlds do not experience downtime at the time of the merge, so any wars on destination worlds can go forward with no interruption). Territory owners should be reimbursed for the land ownership lost in a merge.

War declarations should not be possible on the worlds set to merge once they are confirmed for merge either, so if you were able to declare after the messaging went up, let us know. If this war was declared and not already canceled when we posted messaging on the world, let us know too.


19 Jul

Comment
    Kay on Forums - Thread - Direct

You’re making a laughing stock of these cows! Leave them be.


15 Jul

Comment
    Kay on Forums - Thread - Direct

We hear you and are working with our Customer Support folks to ensure we are buttoned up on penalties. Appreciate the details, they help us drill into where process needs to be reevaluated. :vulcan_salute:


04 Jul

Comment
    Kay on Forums - Thread - Direct

Should be up again now.

Going to keep it up for an extra hour into the wee hours of July 5 (1:00AM PT), to make up a bit for the lost time.

Comment
    Kay on Forums - Thread - Direct

It is suppose to run through end of day July 4. It’s being addressed now and should be back up shortly.


01 Jul

Comment
    Kay on Forums - Thread - Direct

Hey there, we just checked in game and the math is adding up as having the 1.25x active. What is your in game name, world and region so we can look at your experience specifically?

Not sure why it didn’t reply to the OG poster - @Coerced this was for you.

Comment
    Kay on Forums - Thread - Direct

Going to send this to QA and see if we can repro. What world were you on, RTT at the time of the hang, and any other details you can provide?


29 Jun

Comment
    Kay on Forums - Thread - Direct

The Ruby gyspum requirement reduction (from two to one) to craft the orb is an intentional change, the note missed our sweep unfortunately. CMs are updating the notes.