[2021] [Notice] Trading Post and Server Transfer Issues

Hi all,

We are aware of issues regarding the trading post where players are not receiving the gold from their sales and being blocked by active contracts. We have identified a few root causes.

One that was introduced with our patch was players not receiving gold/items from completed sell/buy orders on the trading post while offline. We are currently testing a fix for this and will be deploying it as soon as we are confident. Players who encounter this issue WILL receive their missing gold/items when the fix goes live. At this time, this may block you from transferring servers.

Secondly, we are aware of a few states that will block players from transferring due to having active contracts, even if all of their contracts appear closed. This includes players who are unable to cancel active contracts. The team is currently working on finding a fix for this issue and will be issuing item/coin refunds where appropriate.

Once we have more information, we will share it and for the time being, it is listed on our Known Issues list and our Weekly Update Bug Megathread.

Thank you for your patience and understanding!

The first issue listed here should be fixed from October 29th-30th’s downtime.

It appears that the speculative fix did not resolve the second issue. The team is investigating the root cause of the issue. Once we have more information, we’ll share it here.

Hi all,

Last night, we made some changes to allow players who were blocked from transferring due to active or stuck contracts. At your leisure, please try transferring servers again. If you’re unable to transfer, please make sure you don’t have any existing contracts in the trading post.

If you are still unable to transfer after that, please follow the template listed on this Megathread to provide more information to our team.

Here is the thread to provide additional information: [Megathread] Inability to Transfer Servers

Thank you for your help and patience while we work to resolve this issue!