about 2 years ago - Kay - Direct link

which world was your characters on originally?

about 2 years ago - Kay - Direct link

We are looking into this. Seems like deleting app data is working for most but not all. @StingJ make sure you add your New World app data zip to the ticket. It’s what will help us the most. The CS representative can walk you through how to get it if you’re not sure.

about 2 years ago - Kay - Direct link

Alright, thanks for the update. If it does happen again, please send the zipped app data for NW folder to CS. That will help us with the investigation into what initially caused the error.

about 2 years ago - Kay - Direct link

Which world are you trying to connect to?