[2023] Character gone after server merger

We’re escalating this internally to see if we can get an update.

I think your feedback and frustration on how long it’s been is totally fair. Going through CS was the proper way to get started and unfortunately there’s nothing we can do to go back in time and undo the experience you’ve had but at the risk of sounding cliched, we can aim to do better next time. For the community team, we don’t have a ton of insight into some issues but we can escalate. Apologies if my original response seemed short or dismissive of your issue because of that.

Hey there!

Due to a character name conflict issue during the world merge process, the character was in a holding pattern. Unfortunately, @bohlvai your character had to be temporarily renamed in order to get it through the pipes again (if you will). You’ll have to work with CS to get your name fixed up, and the CS manager has been briefed on the situation.

We will be looking into mitigations to prevent this situation from occurring again in the future and what went wrong/how best to internally escalate these types of situations for timely resolutions.

Our sincerest apology for the significant inconvenience (and the scare that your character was gone), although I’m happy that we were ultimately able to get you reunited with your hard work again.

Quick update, you shouldn’t need to work with CS to get your character righted - just follow the in game prompts and you should be good to go. As @Delakron said, apologies for the delay in getting character back in shape