Delakron

Hello!

This is a false-positive with Kaspersky’s methods. Due to the community’s diligent reports, we’ve reached out to them directly and the situation should now be resolved. You may need to update your local copy of Kaspersky in order to get latest changes. Alternatively, marking your local game directory as an exclusion could also help immediately restore functionality (after also repairing your game files through Steam if any executables were unintentionally quarantined).

We hope this resolves your issues!

The fix is taking us a bit longer to put together and test than we would have liked, unfortunately. This is still our highest priority, and we’re still aiming to put out a hotfix as soon as possible to stop the bug from happening and to get your items returned.

As mentioned before, we have telemetry that has verified the issue for us and shows us who’s impacted. It’ll just be a tad longer to get you all going again. Our sincerest apologies for the frustration, and we appreciate your patience and understanding as a number of us continue to work through the night to get the fix out to you very, very soon.

More details to come.

Hello!

We appreciate all of your continued reports, but you do not need to submit your names in order to be restored. We are able to confirm affected users at scale through telemetry, and we’ll be using this as our source of truth when we are able to deploy the fix (currently aiming for later this evening). More details will be shared shortly.

Thanks for your patience!

Hello!

The maintenance window for our Australia / Asia Pacific region has been delayed by 1 hour. Downtime will now start at the following time instead: 2023-02-16T23:00:00Z

All other regions are not impacted by this delay and will restart at their originally stated timeframes.

Thank you for your understanding.

To be fair, there was a bit of a slight internal delay in order to polish up things to a high quality bar. It means a little more waiting – which I know is pretty brutal right now – but hopefully when details are revealed and trailers released it’ll all make sense. To say more will get me assassinated by Marketing. ...

Hey there!

Due to a character name conflict issue during the world merge process, the character was in a holding pattern. Unfortunately, @bohlvai your character had to be temporarily renamed in order to get it through the pipes again (if you will). You’ll have to work with CS to get your name fixed up, and the CS manager has been briefed on the situation.

We will be looking into mitigations to prevent this situation from occurring again in the future and what went wrong/how best to internally escalate these types of situations for timely resolutions.

Our sincerest apology for the significant inconvenience (and the scare that your character was gone), although I’m happy that we were ultimately able to get you reunited with your hard work again.

We are offering 2 new unique in-game titles for this testing event. “Warmonger” is not being reused in this instance. Collectors rejoice!

Technically you would qualify, as long as you don’t...

The current PTR build is a more immediate patch coming to Live servers within the next week or so – mainly focused on QoL bugs and Leaderboards. Beyond that, we have a pretty big announcement and sizable PTR update which will follow quick on its heels. This is what you’re likely expecting (and truthfully, we’re excited about it too).

News on a new batch of world merges will be shared shortly. Keep tight!

Snowballing is definitively a thing with world populations. Some folks do or do not want something, and the slightest change becomes an unstoppable trend in a self-fulfilling prophecy. People keep shouting a particular world is dying and guess what happens? Avalon didn’t get a merge previously because it was still relatively healthy (not booming, but ...

News on a new batch of world merges will be shared shortly. Keep tight!

@baconmantis Not just any dev can make new tech. Designers or Tech Artists aren’t Engineers, etc. Different features and changes also fall under specific teams. I know you’re passionate about the feature, but everything has a cost or priority. That’s simply business.

Definitely heard, and it is a personal goal of mine to be more active on the forums when possible. But it is a balancing act between scheduled tasks, meetings, reading forums, and trying to find time for well-constructed posts (and often among spicy threads which don’t incentivize engagement, especially for devs who aren’t used to really passionate topics). Alternatively, if we post too much… well, we’ll also get told to work more. ...

Yes, we just got back into the office. And yes, all of this is already on our priority list. I’ll also just drop this little nugget here for convenience :

The world did indeed crash, but it was able to self-recover and accept users after about 10 mins. Sorry for the brief inconvenience!

You can check out server status on our official webpage: Server Status | New World - Open World MMO PC Game

This is something we are looking into, but I don’t have a specific timeline to share yet. It is something we’ve been wanting internally for a long time, too, but has been previously deprioritized due to other features and bugfixes.

Transmogs are indeed coming! Please look forward to it in Summer, as disclosed in our 2023 roadmap! New World December Team Update - News | New World - Open World MMO PC Game

(And maybe also a bunch of cool, unannounced features and pieces of content between now and then! )

@Cubez You likely have a corrupted or missing asset file. If you have a file mismatch, the game won’t allow you to connect for security reasons. Please try this troubleshooting step: Steam Support :: Verify Integrity of Game Files

If that doesn’t help, please reach out to CS for further support at ...

We’ve heard your feedback, looked at data, and we should be sharing more information on coming balance changes very soon!

Hello all!

Now that the holiday has taken place, and the in-game Winter event is winding down soon as well, we are again looking at the population numbers for all worlds. We didn’t want to merge at the start of an event again and repeat the feedback we received at the onset of the Summer world event.

Arjuna (OP requested world) is one of a dozen that we are aiming to merge by early next week. We are likely going to be a tiny bit aggressive with the new world arrangements to account for any continued attrition, but you all should have plenty of new friends again soon to play with!

Hello!

We are investigating the issue and working on a fix. We aim to deploy it to the Live servers as soon as we can.

Thank you for your patience.