[2021] Malicious Mass Report Leading to a Permaban - Where is the transparency and fairness?

Hey folks, i will escalate this appeal to the moderation team lead. Reading this I am unclear why a ban was issued, was it an EAC ban due to software use or a moderation ban due to reports. I will work to find out whats up.
To be clear, mass reporting should not result in a ban. If a player receives a large volume of reports in a small amount of time it will move that report up the queue but no moderation actions are taken without a human reviewing and issuing those suspensions or bans. So often what happens is two rival groups start trash talking before a fight or war and bait one another into Code of Conduct violations then quickly report one another, a mod reviews the chat logs, sees actual violations, and issues a suspension. While it might look like it was the volume of reports that produced the suspension it was actually the violation, the volume of reports just reduced the time before the violation was reviewed. Hope that makes sense.
That is not how EAC works, that is automated.

Hey, regarding the ban of Epicdemic, can confirm that the information I received is you were banned for botting. I apologize that you may be receiving mixed information from Customer Support, I am escalating these issues to the Moderation and Support teams. There seems to be some issues in the accuracy of the responses folks receive.
If you feel you were not botting, you will need to appeal and I recommend starting from a place of stating you were banned for botting but want to appeal. This should move you to the right agents.