[2021] Players getting BANNED for having TTV in there character name!

Hi @Codycrusher! We are really sorry that this situation continues to occur, we don’t want anyone to be banned unfairly, but as you indicate, bots can automatically ban someone with too many reports on a short period of time. We are working on better ways to handle this situations in a way that affects the players as little as possible, but right now the only way to remove a ban is by submitting an appeal.

In this case I submitted a report to try get more help, but please make sure that he properly submitted a ban appeal using the following link:
https://www.amazongames.com/en-us/support/new-world/articles/appeal-a-ban

I want to apologize for Moderator_z, I am not sure why they believe we are using bots to moderate but we will investigate this disconnect.
We are using EAC for folks detected to be cheating, maybe they were confused on the differences between that and how in-game Code of Conduct reports are processed.
I will work with them and their team to make sure they aren’t providing conflicting information in the future.

Probably the best solution would be to have explicit information in the ban notice, like a sample of the chat log or a detailed explanation of the violation. I think the lack of information is confusing and frustrating. I am working with the team to improve this for players.