over 2 years ago - Tosch - Direct link

Apologies for coming back late to this. The team is currently looking into it and we will post an update once we have news.

over 2 years ago - FinF - Direct link

We are actively looking at that issue and understand the frustration this bug is causing. It’s possibly related to settings files that are not being deleted when you reinstall the game. I would appreciate if someone experiencing the issue could try to delete their player settings.

  1. Close the game.
  2. Delete the “savedata” folder in %appdata%/AGS/New World/ (copy that string in File Explorer) - Or C:\Users\UserName\AppData\Roaming\AGS\New World (replace UserName in the path)
  3. Log back in and play with default key binding.
  4. See if it fixes the issue.
over 2 years ago - FinF - Direct link

Thanks for testing and getting back to me. Would be great if I could get more players to confirm that is working. That will help us narrow down the issue and unblock you. Again, thank you for your patience and understanding.