[2021] To New World Developers

Our research team does a lot of this kind of polling through surveys, if you receive a survey in game or when you log out please complete it.

I don’t think polls would help address the cheating problem you are calling out.
The team is tracking all the various exploits, bots, cheats, etc. and are working to address and resolve them.
We are doing through patches that close the gaps, detection, and moderation. We won’t be able to vanquish all forms us cheating at once and this will likely be an ongoing process for some time. But we are committed to addressing it.

It is likely you either haven’t been selected or missed one. We continually run and analyze surveys as a usual way to determine feedback, in addition to the In-Game feedback tool, forums, social, content, etc.

Be sure to check our communications to see updates on exploits, botting, cheats, and the steps we are taking to address them.

We are identifying key exploits and working to resolve them in-game so they aren’t possible. We know there are still exploits and cheats happening and we’re working hard to get them eliminated. As we take steps to remove exploits we’ll continue to communicate that in our patch notes and news announcements.

No, this would be a dedicated User Research Team, that targets, generates, samples, and interprets data. I think the UX team is more focused on product design changes that improve user experience.