over 2 years ago - NW_Mugsy - Direct link

A handful of folks keep making the same threads over and over that are dissolving into political fights that are generating a ton of moderation reports and violations.
New World clearly cares about inclusion but we also have to handle threads that get very ugly very fast.

over 2 years ago - NW_Mugsy - Direct link

The ask we have seen is to consider an LGBTQ in-game event or additional quest lines and a recruitment thread for LGBTQ players to join. The feedback has been absolutely heard and folks should join that community if they are interested.

over 2 years ago - NW_Mugsy - Direct link

We don’t want to keep chasing threads all morning on the same topic producing the same results. If a thread is Closed the answer isn’t to recreate it immediately.

over 2 years ago - NW_Mugsy - Direct link

Then you are not referring to the correct threads or the worst is being removed before you see it.

over 2 years ago - NW_Mugsy - Direct link

Hope this explanation is helpful. We are simply trying to enforce our Code of Conduct and threads that generate a ton of reports will be closed and scrubbed and violations will be handle by moderation.

over 2 years ago - NW_Mugsy - Direct link

I understand moderation can be a difficult thing sometimes, people can feel targeted or it can feel oppressive. The goal of these forums is to create connection between the folks making the game and the folks playing the game. It isn’t always clear the best way to make sure one group feels heard but that it also doesn’t just become a flame war.

over 2 years ago - NW_Mugsy - Direct link

Generally you do review every violation in the thread but when a thread is a violation factory, you typically unlist it and clean it up and then decide if it will be able to become a constructive discussion.

over 2 years ago - NW_Mugsy - Direct link

This is a good question, any thread with a large volume of reports in it should be unlisted and cleaned up, which is not the same as permanently removed. Folks in violation of our Code of Conduct should receive appropriate moderation actions. Then, if the thread continues to offer a larger value to the community and should be able to return to a civil place, with a warning from the mods that they will keep an eye out, it should go live again.

over 2 years ago - NW_Mugsy - Direct link

Clearly a different topic than forum moderation but, the team does listen to feedback not only from these forums but from a lot of different sources. We are working to improve our communication as well, you can see that in our efforts in the Developer’s Corner. But folks also need to see that we are listening in our actions and that can take more time. So I hear you on this, we know that we have work ahead of us to earn that trust.

over 2 years ago - NW_Mugsy - Direct link

There is no forum autoban system. What I am saying is if a thread is generating a lot of reports, we can see it on the forum back end, peek in and find the flame wars happening. We’ll likely unlist the thread so it isn’t continuing to produce reports and clean it up, if it can resume being civil we should unlist it and continue to monitor. This is all very manual stuff done by humans which is why we care when threads are generating a ton of reports because it represents hours of work for humans.

over 2 years ago - NW_Mugsy - Direct link

Haha I realized that after the fact, sorry. I was confused.

over 2 years ago - NW_Mugsy - Direct link

I know you are trolling but I am legit into these animal facts.

over 2 years ago - NW_Mugsy - Direct link

No, it’s cool. I participate in the process of developing games but I consider myself more a part of publishing.

over 2 years ago - NW_Mugsy - Direct link

How have I been doing? Hits and misses, right?

over 2 years ago - NW_Mugsy - Direct link

Thanks, I like the British vibes.

over 2 years ago - NW_Mugsy - Direct link

You might want to double check that with a dictionary.
The Oxford English Dictionary shows that “ask” has been used as a noun since Old English. The word “request” didn’t even show up until the mid-1300s.

over 2 years ago - NW_Mugsy - Direct link

No worries. You made me check to see if I invented a use, haha.

over 2 years ago - NW_Mugsy - Direct link

Hey, if I came off as being sarcastic, other than joking about my use of the word ask, I really do apologize. That isn’t my intention.
If we have announcements on open issues that information won’t come buried in a thread, we’ll make a broader announcement so the most people we can reach see it.

over 2 years ago - NW_Mugsy - Direct link

I hear your complaint, I will follow up with the team on issues impacting furnishers. Can I ask for your help, so I don’t miss anything please either respond to me here or DM me and give me a dump of all the issues you are experiencing? I will make sure they are being tracked and ask for any updates I can share on those issues.