[2019] Jagex please read this

I've taken a look at the account and I can see that the recovery requests are being denied because you don't appear to be the legitimate creator of the account. From the information that you've been supplying, it would appear as though you were given/purchased the account a couple of years ago.

I can however also see that the account isn't currently in the hands of the account creator so I've secured it.

To recover the account, you will need to supply us with earlier information that would help to prove that you created it. This information would include creation location, billing contact details and earlier passwords.

They're asked in the replies to their denied appeals to provide information about the creation of the account and any changes in location since creating it

It's normally fairly obvious when an account has changed hands. We expect people to move around over the years and we wouldn't expect you to be playing from the same PC years after you created the account. So long as you have good links to the account and can provide some good older information, you shouldn't have much to worry about

You're welcome. This is what's asked for when you submit a recovery request and is also listed in numerous places in the support centre

No it shouldn't and if he followed the advice in the replies that he got from our support team, when his recovery requests were denied, he could have resolved this issue without using Reddit

The live chat system is something that's already being looked into I believe. The technical restrictions that were mentioned in the first player support blog were preventing them from really exploring it previously. That does also come with the additional issues of verifying someone's identity and for issues like account recovery, they would still need players to go through the recovery system anyway.