Original Post — Direct link

So I am not really sure what to do at this point.

I made Jagex Account a few days ago and linked all of my osrs accounts to it. I didn't fully understand what it would mean to my accounts but I found out quick enough that this wasn't what I wanted.

I contacted customer support and asked for the removal of the Jagex Accounts and unlink them and they replied that they will delete all my linked accounts (Progress, Wealth and Names) in 72 Hours.

I replied immediately that this wasn't what I asked for but no reply yet, this was 2.5 days ago.

Update

Tweeted Mod Ash got an reply I should contact the JagexSupport. I Tweeted them, no reply yet. Mailed them and got the following reply

"Before we continue with your request, please reply to this email to confirm that it is in relation to Jagex Accounts. We'll then review your request and get back to you as soon as possible."

Confirmed it, but no reply after that.

External link →
over 1 year ago - /u/Mod_Stevew - Direct link

It looks like you used our form to delete your data and permanently disable your account, which is your legal right. When we receive those requests we send a message back that clearly outlines what is involved and offer a 72 hour period in which you can change your mind. We do this because sometimes people regret their decision or have not grasped the implications of permanent erasure. You don't have to reply, and if we don't hear back we will process the request.

However, as you replied within that 'cool down' time and redacted your initial request, your account will be fine. Your reply will be tagged to your original request so it can't be missed.

When your ticket gets to the front of the queue, we'll also reply again just to let you know that we are cancelling your request for your peace of mind.

In terms of what you were actually trying to do, I'm afraid it is not currently possible to remove a character you created, from your Jagex Account, once you have imported it.

over 1 year ago - /u/Mod_Stevew - Direct link

Originally posted by RondeyGod

Ah thanks for the reply. I was worried there for a bit haha.

:)