[2020] Price Increase: June 4th 2018

Bit harsh...

Our Customer Satisfaction rating continues above the industry average (of 81%) at 87% Satisfied - that's from those who actually use Player Support, and we introduced Ban Appeals to give those hijacked at the time of the ban the opportunity to get their accounts back if they actively want to play.

We know Account Recovery is a pain, and we're actively working with tech teams to improve it.

On anti cheating - we've actually doubled the team in the last 2 years and seen the bot numbers halve in OSRS - and game engine are working on additional improvements to bot detection - as OSRS is on an older game engine than RS3, it's easier to bot, and harder to catch them - hence why we put more people into it.

Bit harsh...

Our customer satisfaction rating from those who contact us is 87% satisfied (versus 81% industry average). In addition, we introduced Ban Appeals, giving those hijacked at the time of the offence who actively want to play, a route in.

We know account recovery is a pain, and we are working with tech teams to improve it.

On anti cheating - we actually doubled the team size in the last 2 years, in order to place more time on OSRS bots - as it's on an older version of the game, it's easier to bot, and harder to detect - though engine are working on improvements to bot detection tools for us currently. As a result, we've seen bot numbers almost halve, and they continue to be driven down.

We've also been a part of the Ingegrity project - working with Sween and others to make changes to reduce exploits, and targetting high level toxic behaviour by taking out the most disruptive players.

There's always more to do, and we're on it.

not that - there was a reddit backlog and it meant that it disappeared when i first posted it, so i wrote it again and it did the same thing lol