[2019] Hey Jagex, I'll Be Your Customer Service

Jagex Player Support Roles If anyone is genuinely interested :)

The roles are based with the rest of the team at the studio in Cambridge, UK. Our positions always attract a large amount of interest, shortlisted candidates generally match all the requirements in the 'what we need' criteria and the majority of the 'even better if' skill indicators.

We welcome applications from people who meet these requirements, but it's also worth setting expectations that we are heavily subscribed for any roles we offer. In our last recruitment round we had 231 applicants, we interviewed 24, invited 11 for an assessment day and made 3 offers. Those 3 have just completed their training and join the team from Monday.

Well that’s the longest wait time and is only for people who have been banned , the vast majority of which are absolutely correct. We do agree that it is too long though and you will notice we have now halved that response time to 14 days at most

Can't really speak for dev teams as I only hire for Player Support - we hire about 25% of those invited on site, and those invited in are about 5% of all total candidates from the initial applicant pool.

No, individual salaries are negotiated on a person by person basis and relate to skills and experience offered by the candidate, within a framework we use to offer a competitive benchmark salary against similar roles in the industry.