We can help with that situation provided it is clearly a hijacker that has added the character to a Jagex Account. You can contact us about it here - however it can be quite a complex process and may take us a while to get everything sorted - far better to add your character/s to your own Jagex Account now and avoid all that potential hassle!
I have a follow-up question. The individual lives in the UK, while I reside outside the UK. There is a serious concern that this person, who has a history of suicidal behavior, may seriously harm themselves. I'm unsure whether I should contact local authorities where I am currently located, who could then coordinate with authorities in the UK. Should we directly reach out to authorities in the UK, since the person resides there? I'm uncertain about the best way to proceed, and perhaps my local authorities can provide guidance on this matter.
Usually we’d advise to contact your local Police for advice - that saves on language barriers etc. They will also know how best to approach the platform provider to release personal data if you don’t know the persons address.
If your concerns stem from chat in our games Police can request information release from us by email at [email protected]. There are some data privacy laws that relate to requests from Police with no jurisdiction in the UK but we can advise officers if they contact us.
If the safety concerns stem from conversations outside of our games (for example Discord) Police will need to contact those platforms with their request.
That said, if you know the address in the UK and you think it is an emergency situation .. then contacting Police directly in the UK...
Read moreHi
If you live in an EU Member Country and the illegal content is on our platforms, you can let us know about it here.
If you don't live in an EU Member Country you can email ...
Read moreThis is the fix! Thanks a lot!
Seems I had made a Jagex account however never linked my player to it so I was logging in with my player not even knowing it wasn’t a Jagex account lol.
Appreciate the help mate!
Result! Glad to help :)
Hey
You'll get a full response to your ticket from our support team soon, but I've had a quick look for you and I can see the issue - your account is not a Jagex Account, so you won't be able to use the Launcher. Thought I'd give you the heads up so your membership doesn't go to waste!
Info on how to upgrade to a Jagex Account if you need it.
Hey - you can get in touch with us about this using the contact button here. If you did not make the payments and/or the subsequent charge backs we can usually get this fixed for you by removing the unpaid balance and bank charges.
Please allow us a few days to get this sorted for you, these situations often require some investigation and can get quite complex, but we'll reply to your ticket once we have an outcome for you.
Hey, you submitted your request using this route - I'm sorry you've lost access but in fairness the wording on the article is very clear - including the information "If you log in with a Jagex account, data for all linked characters and the Jagex account will be permanently disabled".
When a request is received, an automatic email is also fired to outline exactly what the process involves, and offers a 72 hour cooling period to edit or revoke your request. You do not need to reply to that message to 'continue' - a response is only required if you wish to edit or revoke.
No action is taken for the first 72 hours. After that your legal request is queued for processing, unless you have revoked the request. We then carry out some d...
Read moreAs a fellow disabled gamer I support this 🥰 I don’t dare even use my foot pedals anymore when I can’t use my hands because I’m scared of getting banned 😅
We're not gonna let that happen, drop me a message with the devices/software you are using and your RSN - more than happy to take a look and advise on a way forward :)
“Apart from some incredibly limited situations” is a weird way of confirming that you do indeed apply bans at the jagex account level lol
Well it is just that ... 'incredibly rare situations' - if we believe the player is under 13 years old is one example. What i meant was outliers that almost every player need not be concerned about affecting them.
J mods reply to random ass posts in new but won't touch this.
Sorry to disappoint ;)
Hey - I've had a chat with the team, as they take a number of things into account before applying any penalties, just using an accessibility tool such as this will not be an issue.
So you're good to go, feel free to get set up and enjoy a weekend of 'Scaping!
It looks like you're aiming for Mining ATM so GL with that, I hope you're chatting with Gadrin soon!
Imagine getting all of your accounts wiped from a false ban with zero customer service.
Apart from some incredibly limited situations, bans are applied at character level, we don't chain ban all characters under a Jagex Account
It’s been rejected, he’d already appealed it before I seen it had happened that’s why I reached out
That would imply the mute is correct and there are no indications of hijacking - happy to double check if you think we've missed those checks
Hi Steve, I let my friend use my account for a while for pvp, I appreciate this aspect is very much my own fault, but I was looking to start playing again for leagues which I did last night and wondered why I was getting ignored, my friend got my account muted, permanently. He’s since never going to be using it again, I was wondering if you could help in anyway? I’ve never done anything in terms of getting it muted or banned in over 10 years I looked at the status and all mutes have been my friend. I’m so annoyed and I know it’s my fault to a degree for letting him play on it, but I was wondering if it could be adjusted to a year mute as my punishment but not permanently as I’ve worked so hard to almost max, any response would be appreciated. If you reply privately I’ll send my username if you can respond please
Pop a mute appeal into the team - ty
Just in time for Leagues! Thanks for posting, it's always nice to hear of positive experiences.
It says you can enable backup codes for recovery, is this done on the website? I haven't seen it in the launcher from memory.
When you enable 2fa you'll get the option to save back up codes, you can also cancel and request a new set at any time. As back up codes are needed if you lose 2fa (for example you lose your phone) it's a good idea to store the codes on a PC or write them down rather than taking a photo of them with your phone
is it possible to have multiple accounts on the same email and an easy way to log in between them?
I want to start an iron but having to retype a new email every time is kind of a chore.
Yup - you can have up to 20 characters under 1 email login and credentials. Switching between accounts on mobile is perfectly possible but could also be smoother - the team are aware of that aspect and are having ongoing discussions on how best to improve it
We're sure you've seen this point come up time and time again, but it’s important enough that it bears repeating! Make sure you're using passwords that aren't easy to guess, with numbers, letters, special characters and capitalisation. Use different passwords across every website you use.
Why is this even being mentioned? Runescape accounts don't allow capitalisation, or is this finally being changed?
edit: same thing with bank pins, why not just allow up to 6 or 8 digit bank pins, if we're all for account security?
Jagex Accounts offer improved password complexity, including capitalisation
On the topic of protecting my account, will Jagex be committed to returning all items that are deleted from GIM stashes from stash bugs as seen on Faux's stream? The website still says that items will not be returns under any circumstances...
You might be looking at an old version of the page - the issue you mention is outlined on the support page
Is there any way to generate new backup codes? What if I lose them or they become compromised? If there is a way, what if a hacker generates new codes, would I lose the account forever?
You can generate a new set if you've misplaced or run out of backup codes.
Generating a new set of backup codes will disable any previous sets.
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