Original Post — Direct link
about 3 years ago - /u/JagexLight - Direct link

Hey guys, thank you for raising this to us. We're currently investigating this issue as an immediate priority. We will let you know as soon as it's fixed. Really sorry for the inconvenience caused.

EDIT: Servers are coming back online, most players will be able to login and we'll have the remaining ones online again as soon as possible. I would advise to not do any risky content just yet because we'd like to ensure all the servers are OK.

EDIT 2: We see reports of worlds going offline again, it's being investigated. Again we are really sorry for this.

about 3 years ago - /u/JagexLight - Direct link

Originally posted by Damp9

Any update?

Currently sending out PSAs on our socials. Everyone's aware and technical team is looking into it. The IT team is in a zoom call right now figuring this out. We'll share as soon as we know more!

about 3 years ago - /u/JagexLight - Direct link

Originally posted by CortexAlpha

If they're switched off, can't you just switch them on?

Yes I am free for employment before you DM me

Please...We need our jobs. :(

about 3 years ago - /u/JagexLight - Direct link

Originally posted by JagexLight

Currently sending out PSAs on our socials. Everyone's aware and technical team is looking into it. The IT team is in a zoom call right now figuring this out. We'll share as soon as we know more!

Update - The team estimates the servers to be up in the next 20 minutes or so. In order to restore corrupted files on the RS3 side additional time is needed and then players should be able to login shortly after.

about 3 years ago - /u/JagexLight - Direct link

Originally posted by JagexLight

Hey guys, thank you for raising this to us. We're currently investigating this issue as an immediate priority. We will let you know as soon as it's fixed. Really sorry for the inconvenience caused.

EDIT: Servers are coming back online, most players will be able to login and we'll have the remaining ones online again as soon as possible. I would advise to not do any risky content just yet because we'd like to ensure all the servers are OK.

EDIT 2: We see reports of worlds going offline again, it's being investigated. Again we are really sorry for this.

Update - we estimate this to be resolved in the next 20 minutes. We are restoring corrupted files on the RS3 side of things and once that's finished players should be able to login shortly after. I will update if this changes.

We are very sorry for the downtime. Thank you for the kind awards aswell that is really sweet of you guys. I will pass your thanks on to the technical team who do deserve the praise for all the hard work theyre doing in getting the servers back up :)

Edit - still working on getting the servers working again - they were temporarily fixed then went back down. Stand by!

about 3 years ago - /u/JagexSarnie - Direct link

📣 Login Issue Update: We're hoping to bring our login servers back up within the hour.

Upon login, it's possible that some players may find they have lost up to 15 minutes of progress.

We're looking forward to getting you back in-game - sorry for the inconvenience, and we'd like to thank you for your patience.

about 3 years ago - /u/JagexLight - Direct link

Originally posted by JagexLight

Hey guys, thank you for raising this to us. We're currently investigating this issue as an immediate priority. We will let you know as soon as it's fixed. Really sorry for the inconvenience caused.

EDIT: Servers are coming back online, most players will be able to login and we'll have the remaining ones online again as soon as possible. I would advise to not do any risky content just yet because we'd like to ensure all the servers are OK.

EDIT 2: We see reports of worlds going offline again, it's being investigated. Again we are really sorry for this.

Update - Most servers were back up, they went down again and we're still investigating.

about 3 years ago - /u/JagexLight - Direct link

Originally posted by AJourneysEnded

“Nightbot remind me when its been 20 min- oh wow its been over?”🤣

Most servers should be working now, just advise to not do any risky content until we've confirmed all servers are working and good to go. =]

about 3 years ago - /u/JagexLight - Direct link

Originally posted by AJourneysEnded

It still does not let me log in. Says error please try a different world.

We're looking into this - can only apologise and we'll be working overtime to get this fixed.

about 3 years ago - /u/JagexLight - Direct link

We believe the servers are back up and running now. Thank you for your patience in all of this and all the kind words to the team.