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So i woke up this morning reading my emails. and this way i found out there was a chinese guy trying and succeeding to hijack my runescape account. i have literal proof of this happening but because i can't remember my creation password (i created my account when i was like 9) my appeal to get my account back got denied 4 times.

I'll just insert some proof here.

I'm just desperate at this point to get some response from jagex since their customer support is like 20 years behind the rest of most games nowadays. RIP my account :c

https://i.redd.it/1j5c6bi9pkn31.png

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about 5 years ago - /u/JagexSween - Direct link

The account has been secured, and you should find that you'll be able to regain access. I'd hope that your email has been secured, because that was what you were re-appealing with and what has been re-registered to the account.

As for the appeals themselves, individually they weren't very strong in terms of the information you provided. The Support team did review all appeals collectively though.