Original Post — Direct link
over 3 years ago - /u/JagexLight - Direct link

Hey there. I am so sorry this happened to you, there is absolutely no excuse for this type of behaviour.

When I flagged this to the Player Support team, we tried to find the incident but it unfortunately wasn't reported to us. This means that we would need to manually trawl through lots of data to find it and action it. The best and most efficient way for us to handle in-game harassment is through the in-game reporting system. When you use this system, we will have a record of what was said and can efficiently deal with this issue.

That said, I am sorry to hear of the toxicity you experienced - there is no excuse. Please keep reporting this to us (ideally in-game) so we can punish offenders appropriately.