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Logged out randomly and now can't form a group with my friends, lost prestige, other players in the same situation lost hardcore status. World 390 need help

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10 days ago - /u/JagexLight - Direct link

Hey everyone! I apologise for the inconvenience caused with this bug.

- Re-logging should allow you to create a new group.

- Once this is done, going to the Hardcore Armour Crate (found on The Node, east of the = statue) should allow you to re-select Hardcore if your group was Hardcore.

- If this doesn't work and you are still kicked out, try hopping to a quieter world and having everybody be completely still whilst the leader is creating the group. This should minimise the risk of crashes. We know it's not ideal but we're working on getting you ingame.

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