Original Post — Direct link

As the title implies, I paid for membership, have a message from jagex stating that they received the payment. The support page says that it can take up to 24 hours to process but it has been 72 hours, and tried everything else on the support page to fix it on my own and nothing has worked. So now I tried to reach to them through twitter but nothing so far. I just want to play some twisted league. I didn’t want to resort to come to reddit but no idea what else to do.

Rsn:salty exile

Edit: https://imgur.com/gallery/298KSgt pictures of proof of purchase and account with no membership

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over 4 years ago - /u/JagexGambit - Direct link

Hey Exile, I'm not able to diagnose this properly myself, but I've taken a look at the account with the RSN you give and it seems the membership subscription has gone through correctly. From my experience in player support, the most likely cause is confusion between which account you put membership on/are trying to log into - so I'd double check all the logins (account names/emails) you're using. Otherwise, fill out this form to contact support, I found the right one for you already to save you the trouble: https://www.runescape.com/c=vI9Im4Z2YBY/zendesk/support-form?form=360000057358