[2021] Locked out of my account due to a refund that Jagex approved on a ticket I had already closed more than a week before they replied.

Hey no excuses we messed up a bit here, the refund was processed but was treated like you had already used the membership time, when clearly you haven't. I can see you have been back in touch but I've closed that ticket and you won't get a response as I've fixed it for you.

I've removed the negative credit charge so you are free to log in, and if you still want to go ahead and purchase PC you can.

I've also put 3 days of membership on your account free of charge, so you can continue members for a few days without worrying that you need to go add PC immediately.

Apologies again, this was a genuine human error issue, and it would have been sorted when we got to your follow up ticket.