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This has been an emotional day for me,
To my surprise, I had logged on with an extra message in my in game message box, stating that I had been permanently muted. I had no prior major offense, other than a one day mute that I had deemed far too harsh for what minimal offense could have been possibly interpreted. Regardless of the severity of that offense, it was my only mute and it was just one day with no obvious warning proceeding.
A day later, I had been permanently muted.
I reviewed the evidence, and to an even greater confusion, saw that there was NONE whatsoever. I quickly appealed this decision, thinking it was some kind of a mistake. Hours of frantic waiting later, I received a message stating that my appeal was REJECTED. My offense evidence type stated: (A)"Evidence Type: Jagex Moderator Comment. We have sent you an inbox message to your message center explaining this permanent mute.".
Naturally, I went to my message center and all I received was: (B)”To find out the decision please: - Head to our website, runescape.com - Click 'Account' near the top right of your screen - Log into the account you have submitted an appeal for - Check in the 'Account Status' section to see your appeal outcome"
Which was exactly what I had done in order to view my "offense evidence", that directed me to message (A). There were NO chat loggs shown to support their decision to permanently mute my account, which, after spending over 6,000 hours and well over 13 years playing Runescape, I assume the support team would have the decency to provide.
Having been permanently muted without justification was heartbreaking. This game is the highlight of most of my days, and the inability to even communicate makes me feel very restricted, lonely, and ultimately difficult for me to continue playing.
I am writing this in hopes to reach a Jagex Moderator to justify the mute, with evidence, or please, unmute my account.
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