Why don't Jagex offer compensation membership to players when it is impossible to log in to the game as its not our fault, yet we still lose multiple days due to server disruption?
If our servers caused the issue, we would consider it, but I think you're referring to circumstances beyond our control and not of our making. Also, to my knowledge, servers/worlds haven't been down for days, rather minutes?
Why hasn't jagex taken action against known hacker "haci" ? this person has been involved in many hacking's ruining people's hard work.
we have, and do. On a more general point, we're putting more effort and resource into detecting hijackers, and hijacked accounts than ever before. There's still a long way to go, but we're getting there
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Cheesydude - we'll certainly take a look! I'm not sure I want to open another channel of contact - we're a small team, and it's best if players can come to us via the support centre - http://services.runescape.com/m=rswiki/en/Support_Centre
Too bad this is jagex customer support, we dont get any support :(
we are working on infrastructure changes to reduce the impact of dc'ing
How many false bans do you actually resolve? I know a lot of people are always on here saying they were falsely banned and all.
I also see many people claiming false bans - some think what they do isn't against the rules, but it still is botting, as for the rest - 99.999999% are correct - we check them daily to catch any mistakes, and remove bans - it's very small in number because we find that our systems are incredibly accurate.
You guys should seriously consider reviewing false permanent ban offences as it has been proven multiple times that sometimes you are wrong with permanent bans, even though on the page about them you are extremely confident that they are all 100% correct.
please see my response to sailorgalaxy above - that covers it for bot bans. We also review every other perm ban/mute daily
Do Jagex have a plan to invest more into customer service? Since companies like Blizzard Entertainment provide a superior Customer Support system compared to Jagex.
If you've read my blog post (http://services.runescape.com/m=rswiki/en/Customer_Support_Blog_-_October_2014) you'll see that we have had quite a shakeup recently. We're not the size of Blizzard, and we put more time and money into the development of RS & OSRS to be honest. with our small CS team, we respond to almost everyone within 24 hrs (and over two thirds within 12). It's not perfect, our tools aren't great, we could do better, but we've made progress, I think
Jagex started going downhill when Mark accepted CEO. He's a money hungry slob that doesn't care about the players. Also the only reason they've gotten to player polls etc is because his "great ideas" were driving the company into the ground financially.
Mark's soon to be ex-CEO - it's all about Mod Pips and Matk for RS/OSRS these days!
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