Original Post — Direct link

I’ve never had to reset my PW via email request so I’m just curious how this stuff works. My understanding is that prior to jagex accounts if you forgot your PW and lost your authenticator you could have your pw reset via email by selecting “forgot pw” is that correct?

With a jagex account if you forget your pw and lose your authenticator as well as your backup codes are you still able to do a pw reset via email? I’m just trying to figure out if my email is compromised with or without a jagex account would the hacker also be able to gain access to my RS account/Jagex account depending on which I have.

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7 months ago - /u/Mod_Stevew - Direct link

Originally posted by lenlogic

Is there any way to generate new backup codes? What if I lose them or they become compromised? If there is a way, what if a hacker generates new codes, would I lose the account forever?

You can generate a new set if you've misplaced or run out of backup codes.

  1. Log in to your Jagex Account Management
  2. Under Two-step authentication select Replace next to Backup Codes
  3. Save your new backup codes to a safe place

Generating a new set of backup codes will disable any previous sets.