Original Post — Direct link

For anyone that had to endure the torment that is Jagex Support and in this case the account recovery system, how many denied appeals did you have to go through till you had access to your account again? I'm trying to get a rough estimate how much time this is will take till I get my 1200 total level ironman back.

Im on 15 denied appeals now, all of them manually reviewed because the info I put in is just correct but they deny it anyway.

External link →
14 days ago - /u/Jagex_Melora - Direct link

Hey u/baneplane69

Mod Melora here to help!

I understand that getting requests denied is frustrating, but it's an important part of our security process to prevent hijackers from accessing an account in this way.

If you're still having issues after following the advice provided in the 'denied' email, could you please reach out to the team using the form on the bottom of this page so we can see what we can do to help.

  • Jagex Support