devtrackers.gg
If you can let me know your RSN I'll take a look at what happened here - ty
But Jagex already looking into this case and denied his appeal. Why would you need to look at it again?
Because it looks like we may have made a mistake, if that is the case I'd like to give feedback to the person who dealt with this and see if there any improvements we can make to future appeal processing. If appropriate I can also try and put things right for the player given the poor experience they have had.
How do you make this mistake? Either the process is automated or every single member of the support team is illiterate. There's no chance that a human with any capacity to actually think made this decision.
It's not automated, it looks like human error, I can confirm once I have the details
Sent my rsn thank you for taking another look
OK we messed up here, although the report contains a derogatory term it is clear that this was an unintended typo. That context got missed at the abuse report and offence appeal stage. I've raised this feedback with both members of staff involved. Clearly you've had a poor experience here, I've dropped you a DM with a bit more detail about how we'd like to put things right and get back in your good books :)