Original Post — Direct link

I tested on desktop pc and laptop.Im sure its something aout VRAM.

On desktop pc i have an GTX 1070 GPU with 8GB VRAM and its crashing on ultra textures settings but not on high and very high.

On laptop side wich is a legion gamer laptop . i have a gtx 1650 ti 4G VRAM and its crashing on very high textures but not on high. Its interesting because the options says the VRAM usage doesnt exceed the 4GB amount its need..... or on the 8gb gtx 1070....

Most of my friends have this issue too.

over 2 years ago - Ubi-SpaceCats - Direct link

@vad-mokus @Hidden_Rellik @Mercury460 Hello all. I'm sorry to hear you're experiencing these crashes while playing Rainbow Six Extraction.

Can you all please go through the steps in our PC Troubleshooting guide to see if they help with this? If after these steps, you're still experiencing these crashes (and subsequent sanctions), I'd recommend that you reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMS with copies of your MSINFO and DXDiag, as well as a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
 
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!


over 2 years ago - Ubi-Froggard - Direct link

Hey @hidden_rellik

Glad to hear you found a fix that worked for you. If anyone else finds the same fix useful, please let us know.