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the game just disappeared from ''my games'', it seems I don't have it, but I do. What happened? (i play on pc)
the game just disappeared from ''my games'', it seems I don't have it, but I do. What happened? (i play on pc)
@mendigod7
Hey there.
Is it showing as greyed out in your library or is it gone completely? If it's greyed out it's likely to be the case you're logged in on a different Ubisoft account.
Can you confirm what platform you purchased the game on as well, please? Ubisoft Connect, EGS or Xbox Game Pass? Thanks.
@mendigod7 Understood. At this point, I'd recommend that you reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs, with a brief description of your issue, so that they can look into this further with you.
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account.