[2019] game crash

Original Post — Direct link

since the last update my game crash every 5 min, cant do the event stuff....gj

Originally posted by Maika: Since I bought the game, I haven't been able to play a single game, does the game break after 30 seconds, does it happen to someone too?

Hello,

There is a specific part of the forum made for Bug reporting. You should post your issue there and provide more info about it in order that you can be helped by the Dev team.

Please, copy the lines in your ZXLog file (usually is in the path Documents/My Games/They are billions) after the crash and past in a new thread here --->> https://steamcommunity.com/app/644930/discussions/2/

Thanks in advance.

Regards

about 5 years ago - WotC_Lexie - Direct link

Please contact our support team! All in-game issues should be routed through them. Link is at the top of the page, under support.

over 4 years ago - Ubi-Swaggins - Direct link

Hey nonoisese,

That is very odd indeed!

Have you tried the steps in this FAQ?

about 4 years ago - Avanya - Direct link

Can you upload the files in that folder somewhere and link them here? That will help us see why it's crashing.

As we can't attach files here on Steam, you will need to upload the file somewhere else. Here's a few sites you can upload it to, which do not require you to sign up first:

https://uploadfiles.io/ - free, no sign-up, can handle large log files
https://paste.ee/ - fast, no sign-up required (some log files will be too large for it though)
https://zerobin.net/ - bit clunky, but can handle huge files, no sign-up required

about 4 years ago - Avanya - Direct link

Originally posted by 鬼鬼灬: https://ufile.io/49bjsxct

Your problem looks to be the Citrix Workspace. See this thread for workarounds.
https://forum.paradoxplaza.com/forum/threads/citrix-workspace-crashing-cities-skylines.1158220/

about 4 years ago - Avanya - Direct link

Originally posted by carde2007: https://ufile.io/0wevqhg4

Same case for you. See this thread:
https://forum.paradoxplaza.com/forum/threads/citrix-workspace-crashing-cities-skylines.1158220/

about 4 years ago - Ubi-Baron - Direct link

Hi Buckshot6626,

Thank you for reporting this to us, we're sorry to hear that's been the case.

Do you get an error message when the game crashes or does it just close to the dashboard?

Please make sure that you have been through the troubleshooting steps in the guide here.

over 3 years ago - UbiYubble - Direct link

Have you attempted to verify the game files? That should do the trick.

Ubisoft Connect --> Siege --> Drop Down Arrow --> Verify Files. Shouldn't take longer than 10 minutes to finish!

almost 3 years ago - Ubi-Froggard - Direct link

Hey @gubazgimli

I'm sorry to hear your game keeps crashing. Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.

There is also some more steps found in here that can help.

If you still have issues after these steps, let us know here and we can create a support case for you, as we'll need to get these system files from you to look into this further.

DX Diag

MSInfo

If you would prefer to contact us via live chat, you can do so here and we can get your files from you whilst speaking to you on there.

As live chat isn't always available, you can also reach out through a private message on Twitter or Facebook if you prefer, as that will also create a case for you and we can then get your system files off you through there.

If you do contact us through one of the above options, please mention what steps you have already done, or just provide links to those articles so they don't get suggested to you again. Also, please let us know here if you have, otherwise we will create the support ticket for you if you still need assistance.

over 2 years ago - Ubi-Mark. - Direct link

Hello @Maril0w,

Sorry to hear that your game keeps crashing following the latest update. I can see that this issue has been already reported to the development team and it's currently being looked into.

Can you please confirm your full PC specs? Secondly, can you please perform all of the troubleshooting steps listed in this article, in order to check if it helps with reducing crashes? This will also help you to eliminate any potential software conflicts.

Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.

about 2 years ago - AndrewT - Direct link

Only autosave, not after say a manual save?

almost 2 years ago - AndrewT - Direct link

Ironman doesn't actually do autosaves as such, rather what you might call a forced manual save.

Can you duplicate this with a non-Ironman game, with either manual or autosaves?

And, has it always happened for you with this game? Or it was okay up to some point?

And finally, does local or cloud saving make any difference to the problem?

almost 2 years ago - UbiMark - Direct link

Hello flipjarr_,

Thanks for reaching out and I'm sorry to hear that your game keeps crashing.

Can you please try the troubleshooting steps in this article[support.ubi.com]? It will help to eliminate any potential software conflicts.

If the issue persists, could you please contact our team on our Support Site?[support.ubi.com]
Please attach both of the following system files:

DXDIAG[support.ubi.com]
MSINFO[support.ubi.com]

You can also contact us via social media: Facebook[www.facebook.com] or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

- Ubisoft Support

6 months ago - Ubi-WheelyDuck - Direct link

Hey guys,

Sorry to hear that you have been having trouble playing the game.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Any trouble, just let us know.

- Ubisoft Support

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