Original Post — Direct link

Sometimes it happens that alt + tab crashes the game, once this happens there will be two background processes:
- Raimbow6Extraction.exe
- Rainbow6Extraction_BE.exe
(something like that)

Once this happens, you will no longer be able to access the ubisoft servers in the game, you will need to restart your PC or close the two processes from the task manager.

almost 3 years ago - Ubi-Mushy - Direct link

Hi @swampy469, thanks for reaching out about this issue! Since the issue only occurs when pressing alt + tab, would you be able to record a video of this happening? That way we can report this up to the team.

almost 3 years ago - Ubi-Thrupney - Direct link

Hey there @swampy469 , thanks for coming back to us. Just for a bit of background, the BE process is Battleye, which runs alongside the game. Either way, though, we wouldn't expect you to need to reconnect after alt-tabbing out so it's great that you've reported this to us.

For sending us a video, we'd recommend uploading it to the video sharing service of your choice, and sending us a link - you're spot on 🙂

Since this isn't an issue that has otherwise been reported, as far as I can see, I'd also like to invite you to check our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game. Please let me know if these steps improve the issue at all!

over 2 years ago - Ubi-Mushy - Direct link

@l583 Gotcha, so it just freezes rather than disconnecting you? Could you record a video of this issue?