Original Post — Direct link

Soon after entering main menu on game launch, the game suddenly freezes and crashes without any error codes. Randomly the game also could not crash at this point, than it runs perfectly for the rest of the session, but it happens once in about 10 launches, the other 9 results in a crash. I tried a clear driver installation, disabling internal graphics, launching the game with admin rights, even updating BIOS - no results so far.

over 2 years ago - ubi-smash - Direct link

Hey @p3rzent, and greetings to the forums. I am sorry to hear that none of these steps have helped with the crashes you see when launching the game. If you see this behavior only during the launch, I would check for any additional background applications that might be open and disable them to test if anything interferes with Rainbow Six Extraction. If installed, disabling tuning software such as RivaTuner and MSI Afterburner might remedy this issue. However, if the same results continue, we would like to take a deeper look into this with you. To do so, please submit a support ticket and include your system files in the attachments section. Also, if you have any questions on any of the steps shared, please feel free to let me know.

over 2 years ago - Ubi-Peach - Direct link

Hey @p3rzent! I see your case and I moved it to the correct team so we can get this looked into as soon as possible! Thank you for your understanding and patience. 🙂