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Hello, I am submitting this ticket to report a technical bug and hopefully to get a solution.
Symptom:
The game can only be launched(through uplay) using the integrated graphical card and the in-game performance will drop to 10 fps to 20 fps which is basically unplayable.
Options I've already tried:
- I've updated the intel gpu driver from 27.20.100.9664 to the latest 30.0.101.1191, (and restarted the pc); the result was even worse:
- I've set the graphic performance preference to High performance for each of of the launcher, (and restarted the pc); it did not work:
- I've created specific setting for Extraction in the nvidia control panel, there is no Preferred Graphics Processor option anyway, (and restarted the pc); it did not work:
- I've tried the Clean Install option through the Geforce Experience when updating nvidia gpu driver, (and restarted the pc); it did not work:
My PC Specs:
From dxdiag diagnostic:
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System Information
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Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
System Manufacturer: Alienware
System Model: Alienware Aurora R8
BIOS: 1.0.17 (type: UEFI)
Processor: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 65536MB RAM
Available OS Memory: 65358MB RAM
Page File: 16794MB used, 58291MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
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Display Devices
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Card name: Intel(R) UHD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_3E98&SUBSYS_08F71028&REV_02
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 32807 MB
Dedicated Memory: 128 MB
Shared Memory: 32679 MB
Current Mode: 2560 x 1440 (32 bit) (59Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.685547,0.308594), Green(0.264648,0.667969), Blue(0.150391,0.057617), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.000000, Max Luminance = 417.711792, MaxFullFrameLuminance = 417.711792
Monitor Name: Generic PnP Monitor
Monitor Model: BenQ EX2710Q
Monitor Id: BNQ7F87
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a34e85e556ccdec6\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a34e85e556ccdec6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a34e85e556ccdec6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a34e85e556ccdec6\igd12umd64.dll
Driver File Version: 27.20.0100.9664 (English)
Driver Version: 27.20.100.9664
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
From Geforce Experience:
Other information:
- My PC runs R6: Siege perfectly with the same settings above:
- Every time I updated the graphical driver or related settings, I am having the Optimizing shaders during the launch:
Can I get some helps on this?
Can we escalate this to the dev team?
Thank you!
