So I logged today to Rainbow Six extractions and i saw that my skin for IQ is missing. I dont remember the name of it but it looked like skin for Jäger fall havrest, however the details were blue insted orange. I've used my react coins for that so if you wont bring back the skin i hope for refund of coins, unless i am not aware of something.
@PoteznyPalasz Hi, and welcome to the forum !
I've taken note of your report, and I'm sorry to hear that a skin for IQ went missing in-game !
In order to isolate the Issue, I invite you to check if the problem persists after checking the game files, with the help of this article.
This will help check if any files were corrupted or missing, which could contribute to the problem.
Don't hesitate to reach out to us if the skin is still missing afterwards, or if you have any questions !
@PoteznyPalasz Understood, thank you for the update !
For the purpose of our investigation, a case has been created.
You can access it via our Help website, and this will allow you to send us the elements needed while protecting the privacy of your information.
If you have questions, or for any other Issue, don't hesitate to reach out to us !
Heya @PoteznyPalasz , thanks for coming back to us about this.
From here on the forum, for data protection reasons, we're not able to discuss the particulars of your account or its contents. My apologies! I'm confident our agents on that support case Ubi-MrM created for you will be able to help you get this resolved, though!
Please let me know if you've any other questions at all.
@PoteznyPalasz Excellent, I'm glad to hear that the skin is available once again !
Don't hesitate to message us if you have questions, or for any other Issue !
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