[2020] "Failed to load player profile" error message

Hello Operators!

If you are receiving a "failed to load player profile" error message, please try the following troubleshooting steps:

• Delete your local save on your console (PS4, Xbox One).
• If that does not help, please also delete your cloud save. (PS4, Xbox One)
• If you are on PC, please go through the steps on this FAQ.

Please note, this will reset your Attachments and your Situations. This will not affect any other progress.

If you are still experiencing issues afterwards, please contact support. (Ubisoft Support site, Facebook, Twitter)

Thanks!

Hello Operators!

If you are receiving a "failed to load player profile" error message, please try the following troubleshooting steps:

• Delete your local save on your console (PS4, Xbox One).
• If that does not help, please also delete your cloud save. (PS4, Xbox One)

Please note, this will reset your Attachments and your Situations. This will not affect any other progress.

If you are still experiencing issues afterwards, please contact support. (Ubisoft Support site, Facebook, Twitter)

Thanks!